Terms of service
OVERVIEW
This website is operated by Biorali. Throughout the site, the terms “we”, “us” and “our” refer to Biorali. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.
Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform that allows us to sell our products to you.
Contact: help@trybiorali.com
Registered office address:
Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB
Returns address:
Unit 7 Manor Farm Business Park,
Milton Keynes,
MK19 6DT
United Kingdom
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1) Online store terms
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence and that you have legal capacity to enter into this agreement.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any malicious code, viruses, or code of a destructive nature.
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2) General conditions
We reserve the right to refuse service to anyone for any reason at any time (for example, suspected fraud or misuse).
You understand that content (not including credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
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3) Products and information
We sell food supplement products. Product descriptions, ingredient information, and any content on this website are provided for general information only.
No medical advice: Nothing on this site is intended to constitute medical advice. Supplements are not a substitute for a varied, balanced diet and healthy lifestyle. If you are pregnant, breastfeeding, under medical supervision, taking medication, or have a medical condition, consult a qualified healthcare professional before use.
Individual results vary. We do not guarantee specific outcomes.
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4) Pricing, promotions, and your acknowledgement (Pricing Policy)
Prices for our products are subject to change without notice.
We may offer promotions, discount codes, and sale markdowns from time to time. Unless stated otherwise, promotions cannot be combined.
Pricing Policy Acknowledgement:
Our percentage-off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. Before checking out, it’s important to acknowledge that you understand this.
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5) Orders, billing, and account information
When you place an order, you agree that:
• You are responsible for providing accurate billing, delivery, and contact details; and
• You authorise us (and our payment providers) to charge your chosen payment method for the order total shown at checkout (including shipping charges where applicable).
We reserve the right to refuse or cancel any order (for example, where fraud is suspected). If we cancel an order, we will attempt to notify you using the contact details provided at checkout.
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6) Shipping and delivery
Shipping locations
We currently ship UK only.
Dispatch and delivery estimates
Any delivery timeframes shown at checkout or on our website are estimates and not guarantees.
Address responsibility
You are responsible for ensuring your shipping address is correct before placing an order. If you provide an incorrect or incomplete address, we may be unable to replace or refund the order.
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7) Returns, refunds, and cancellations
7.1 Change-of-mind returns (unopened products only)
For hygiene and safety reasons, we only accept returns of unopened bottles, unless we agree otherwise in exceptional circumstances (see below).
To request a return, email help@trybiorali.com with your order number and your request. If approved, you must return the product to the returns address listed above.
Return postage:
• Change-of-mind returns: paid by the customer
• Faulty/damaged/incorrect items (or where the bottle arrived opened): we will cover reasonable return postage or provide another suitable remedy, but proof will be required.
7.2 Exceptional circumstances (opened products)
In exceptional circumstances, we may choose to approve a refund or partial refund for an opened bottle. This is decided case-by-case at our discretion and may require evidence (for example, photos).
7.3 Faulty, damaged, incorrect, or opened-on-arrival items
If your order arrives damaged, faulty, incorrect, or with a bottle opened upon arrival, contact us as soon as possible at help@trybiorali.com and provide supporting proof (e.g., photos). We will assess and, where appropriate, offer a replacement, resend, refund, or partial refund.
7.4 Your statutory rights
Nothing in these Terms affects your statutory rights under UK consumer law. Where the law provides cancellation/return rights, those rights apply. However, certain items may be exempt from return once unsealed for health protection or hygiene reasons.
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8) 60-Day Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee that starts from the delivery date, subject to these rules:
1. Eligibility: Applies to both first-time customers and subscribers.
2. Unopened only: Guarantee refunds apply to unopened bottles only, unless we agree otherwise in exceptional circumstances (see Section 7.2).
3. How to claim: Email help@trybiorali.com within 60 days of delivery with your order number and request.
4. Returns required: If your request is approved, you must return the unopened product(s) to the returns address above.
5. Refund timing: Once we receive and inspect the returned items, we will process the refund to the original payment method.
Note: We may refuse claims where we reasonably suspect fraud, abuse, or abnormal ordering/return patterns.
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9) Subscriptions and recurring billing
If you purchase a subscription, you authorise recurring charges according to the plan you selected at checkout (for example, monthly or multi-month bundles), unless and until cancelled.
Managing or cancelling your subscription
You can manage your subscription in one of the following ways:
• Email: You may email help@trybiorali.com to request changes or cancellation; and/or
• Subscription portal: If you purchased through this website, you will receive a subscription portal link by email after purchase (where available); and/or
• PayPal: If you paid via PayPal, you may also cancel the subscription directly in PayPal.
No pre-charge cut-off; 1-week post-delivery stop rule
We do not operate a strict “cut-off window” before a subscription charge.
However, if you do not wish the subscription to continue, you have one (1) week from the delivery date of the subscription order to email us stating you do not wish to continue. Upon receiving your request:
• We will stop future subscription renewals; and
• The most recent subscription charge will be refunded once the bottle(s) from that subscription delivery have been returned to us and received at the returns address above (unopened only, unless exceptional circumstances apply).
Return postage for this process is paid by the customer, unless the item is faulty/damaged/incorrect or arrived opened (with proof).
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10) Lost parcels and delivery issues
• Incorrect address provided by customer: If the parcel is lost due to an incorrect or incomplete address provided at checkout, we will not refund.
• Courier issue: If the parcel is lost due to a courier issue (and not due to address error), we will resend the order at no extra charge or, where appropriate, offer another suitable resolution.
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11) Third-party tools and links
We may provide access to third-party tools or links. We are not responsible for third-party websites, content, products, or services. Your use of third-party services is at your own risk and subject to their terms.
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12) Prohibited uses
You are prohibited from using the site or its content for unlawful purposes, to infringe intellectual property, to harass or abuse others, to transmit malicious code, to scrape or misuse the site, or to interfere with the site’s security features. We may terminate access for violations.
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13) Disclaimer of warranties; limitation of liability
We do not guarantee uninterrupted, error-free service.
To the maximum extent permitted by law, we exclude liability for indirect or consequential loss. Nothing in these Terms excludes or limits liability where it would be unlawful to do so (including for fraud, or for death or personal injury caused by negligence).
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14) Indemnification
You agree to indemnify and hold harmless Biorali from claims arising out of your breach of these Terms or your misuse of the Service.
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15) Severability
If any part of these Terms is found unlawful, void, or unenforceable, the remainder will remain in effect.
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16) Termination
These Terms remain effective unless terminated by you or us. We may terminate or suspend access if you breach these Terms.
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17) Entire agreement
These Terms and any policies referenced herein constitute the entire agreement between you and us regarding use of the Service.
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18) Governing law
These Terms are governed by the laws of the United Kingdom.
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19) Changes to these Terms
We may update these Terms at any time by posting a new version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
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20) Contact
Questions about these Terms should be sent to: help@trybiorali.com
Registered office address:
Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB
Returns address:
Unit 7 Manor Farm Business Park, Milton Keynes, MK19 6DT, United Kingdom
