Shipping policy
At Biorali, we work hard to dispatch every order as quickly as possible so you can start enjoying your supplements without unnecessary delays.
Order Processing
- Orders placed before 3:00 pm (Monday–Friday) are usually dispatched the next working day.
- Orders placed after 3:00 pm on Friday, or over the weekend or UK public holidays, will be processed from the next working day.
Delivery
We currently ship throughout the United Kingdom using Amazon Shipping UK or Royal Mail Tracked 48.
Estimated delivery time after dispatch is:
- 2 working days for most UK addresses.
While delivery estimates are highly reliable, delivery times are not guaranteed and may occasionally be affected by factors outside our control.
Shipping Costs
- Free UK shipping is available on qualifying orders and all subscription orders.
- Shipping charges (where applicable) are shown clearly during checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number so you can follow your delivery.
If you haven’t received your dispatch email, please check your junk or spam folder before contacting us.
Incorrect Address Information
Please ensure your delivery address is accurate before placing your order.
If an incorrect address is provided and your order has already been dispatched, we may be unable to amend or recover the shipment. Additional shipping charges may apply if the parcel needs to be resent.
Delayed or Lost Parcels
If your parcel has not arrived within 7 working days of dispatch, please contact us and we’ll investigate the issue with Amazon Shipping or Royal Mail.
If a parcel is confirmed as lost in transit, we’ll arrange either a replacement or a refund where appropriate.
Contact Us
If you have any questions regarding your delivery, please contact our customer support team:
Email: help@trybiorali.com
We aim to respond to all enquiries as quickly as possible.
